As a functional advisor in the domain of Dynamics 365 customer engagement you will be responsible for the process design, implementation and testing of the Dynamics 365 Sales, Marketing, Customer & Field & Project Service apps.

You will guide our customers in how they should transform their sales organization in such a way that it is more performant by leveraging the Microsoft dynamics 365 platform to its full extend. An important part of this aspect is the creation of the customer journeys and to-be processes in such a way that they align with the standard way of working in Dynamics 365.

You will be supported by one or more business consultants from our customer Advisory department who have a strong focus on process knowledge whilst your focus will be on the Microsoft Dynamics 365 solution. Furthermore, you can count on the support of the solution architect and a technical team for integration, interacting, custom development, migration, build and release activities.

Our customers rely on KPMG to take ownership on key positions that determine the success or failure of the project. This takes besides IT knowledge also soft skills such as good communication, change management abilities, building customer relations, and a strong dedication to quality.

• You have a good understanding of sales organizations including marketing processes and customer/field service experience.
• You have minimum 3 years of hands-on experience and you were involved in multiple CRM implementation- or advisory projects as a process- or functional consultant.
• You have the ability to work independently, as well as in project teams and take ownership and responsibility.
• You like keep developing your coaching skills by closely working together with other colleagues.
• You are fluent in English and in Dutch or French.
• You are a certified Microsoft Dynamics 365 Sales, Marketing and Customer service Functional Consultant Associate or are willing to achieve this certification in the near future.
• Being certified in and know how to leverage the capabilities of the Microsoft Power platform is considered and advantage.
• Experience in solutions to create customer journeys is considered an advantage.
• Certification in Prince2, PMP or other project management tracks is considered an advantage.

At KPMG, we genuinely believe our people are the heartbeat to our success. We commit ourselves to encouraging true team spirit and creating an international and dynamic working environment in which each can pursue the knowledge needed to boost their career. As Top Employer, we highly invest in our people’s development of soft skills and technical knowhow. We will make sure we develop an individual career and development plan to match your ambitions with the ambitions of KPMG to ensure mutual synergies and long-term involvement and commitment from both parties.

In addition to a competitive and attractive compensation package, we offer a considerable number of extra-legal advantages such as flexible working hours, vacation days, group & hospitalization insurance, company car and fuel card, net allowances, a laptop, and iPhone/iPad , as well as the opportunity to shape your compensation package to your needs with our ReFlex@KPMG plan.

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