• As a Functional Advisor in Dynamics 365 Customer Engagement, you are responsible for the design, implementation, and testing of Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Project Service solutions
• You support clients in transforming their sales and customer‑focused operations by fully leveraging the Microsoft Dynamics 365 platform
• You design customer journeys and future‑state (“to‑be”) processes that align with standard Dynamics 365 ways of working
• You collaborate closely with Business Consultants from Customer Advisory, who bring strong process expertise, while your focus is on the Dynamics 365 solution
• You work together with the Solution Architect and technical teams on integrations, configurations, custom development, migration, and release activities
• You take ownership of your role within projects that are critical to client success
• You combine technical expertise with strong communication, relationship‑building, and change management skills
• You maintain a strong focus on quality, collaboration, and sustainable outcomes for clients

• You have a solid understanding of sales organizations, including marketing processes and customer and field service operations.
• You bring at least 3 years of hands‑on experience and have contributed to multiple CRM implementation or advisory projects as a process or functional consultant.
• You are comfortable working independently as well as collaboratively in project teams, and you take ownership and responsibility for your work.
• You enjoy continuously developing your coaching skills by working closely with colleagues and sharing knowledge.
• You are fluent in English and Dutch or French.
• You are a certified Microsoft Dynamics 365 Sales, Marketing, and Customer Service Functional Consultant Associate, or you are motivated to obtain this certification in the near future.
• Certification in the Microsoft Power Platform and the ability to leverage its capabilities is considered a plus.
• Experience with solutions that support customer journey design is an advantage.
• You feel confident engaging with AI‑related topics and can clearly communicate complex concepts to stakeholders, while making ethically sound decisions and adapting to evolving technologies.
• Certification in Prince2, PMP, or other project management methodologies is considered a plus.

As a certified Top Employer we offer:

• An attractive remuneration package with a great number of extra-legal benefits (premium electric company car + charging card, net daily and monthly allowances, bonus, Apple/Android personal device and many other benefits tailored through our cafeteria plan).
• Flexible work arrangements to ensure a healthy work-life balance (picking up kids from school, doctor’s appointment, working from home,…) and the possibility to work from anywhere 20 days per year.
• Comprehensive insurance package including group insurance with full KPMG contributions, hospitalization insurance and optional outpatient options (dental & eye care, medical consultations and registered medication).
• Career development opportunities combined with trainings based on your personal goals and aspirations. An inclusive, international culture where personal growth, mutual trust and lifelong learning is fostered. A buddy and performance manager to support and guide you throughout your career at KPMG.
• Great team building activities and sport & wellbeing events (Brussels Marathon, Antwerp 10 Miles, 1000 kilometers for KOTK, river clean-ups, plant a tree and many more…) through our Together@KPMG & KPMG Foundation programs.

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